Pegasystems's solution supports customer's Digital Innovation in two areas such as Customer Engagement and Digital Automation.

Pegasystems system is configured by Center-out style business architecture. With this architecture, silo style existing system can be connected and used without large repair or modification, and totally optimized new system can be built. On the other hand, the user needs to flexibly handle ever changing terminals, devices and channels. Pegasystems's Center-out makes it possible by creating business logic mainly by user. At the same time, totally optimized system under good governance work is possible and stops silo build-up from now on.

Pegasystems Product Configuration

It consists of marketing, sales, customer service and operation and to support customer business strategy, visual development using five function model driven Pega platform is done. Furthermore robotics products are set aside to make operation more efficient.

Features and Advantages of Pegasystems

Pegasystems development makes it possible to have IT and operation collaborate. In Directly Capture Objectives that Pegasystems proposes, capturing operation requirements are directly extracted and by recognizing UI immediately visually, system requirements are quickly and accurately processed.

Pegasystems not only handles flow model like approval flow but also can cope with large scale business process flow. By managing complicated work process from entry to exit, it manages as total "case" and integrates information, flow and human. It enables to visualize the total picture from various angles and supports prompt issue solving for business.

Parts common in the corporate and applications/platform that ought be considered strategic are turned exhaustively into common parts. By this, when you consider new base or business corresponding system, keeping high reusability, reducing wastful parts and developping quickly are possible.

Customer Decision Hub analyzes contexts and needs that exist in interaction with customers, and proposes Next-Best-Action for customers within less than 0.2 seconds.

• Single customer intelligence not in silo
• Integrates data, offer, treatment, model, strategy across all channels
• Rebalance customer and corporate needs, and customer loyalty and corporate profit both at the same time
• Various categories offering such as sales, service, retention and interference is possible.

By designing one screen, desk-top, tablet, mobile device are automatically adjusted.

Wrap & Renew (Making a new system from the existing system with no midification and wrapping it around)is Pegasystems's unique solution concept. Linking existing system with data system is very important. It has many connectors and results.

Pegasystems's No Code and Low Code prevail over Java by high development productivity. By comparison against Java scratchy development, Pegasystems's way is 6.4 times higher productivity.

Work Process systematization by Pega platform is supported by Robotics further automation.

Case Study: Toyota Finance Corporation

DX: Transformation to increase competitiveness by using digital technology to change the way we do business.

Item	Content
Systematized area	Case 1: Credit card application and screening Case 2: Installment application and screening
Background of System Construction	Case 1: Because many tasks were performed manually and on paper, it took a long time until a series of tasks were completed, resulting in high operational costs. Case 2: Constructed based on the needs for developing an installment application service on the Web
Purpose of System Construction	Case 1: Reduction of administrative costs related to resolving incomplete application details, shortening of lead time to card issuance and early operation, and creation of scalable infrastructure Case 2: Expansion of Web sales channels
System Construction Requirements	Ability to be in service in a short period of time Compressing construction costs Ability to share and reuse development assets
Effects of introduction	Short development, testing, and service-in in a short period of time Compression of system construction costs Model Driven Development and Agile penetration

In the past, the credit card application, credit screening, card issuance, and account transfer procedures were largely paper and handwritten processes, although some of them were systemized, resulting in long lead times and complicated processes. By utilizing Pegasystems, we were able to shorten the lead time until card issuance by enabling applications to be made via multiple devices, including smartphones, and by seamlessly linking a series of operations after the application.

To expand web-based sales channels, we built a system that enables installment applications from various sales channels (external sites). Utilizing Pegasystems, applications can be submitted on multiple devices, including smartphones, and are seamlessly linked to the management function (case management).

Pegasystems Certified Engineer [as of March 2022]

The following Pegasystems certified people will support your Pegasystems system construction and your DX.

- Pega Platform

PCSSA (Pega Certified Senior System Architect)	5 people
PCSA (Pega Certified System Architect）	24 people
PCBA (Pega Certified Business Architect)	4 people
PCDC (Pega Certified Decisioning Consultant)	1 people

- Pega Robotic Automation

CRSA (Certified Robotic System Architect)

4 people

Pegasystems Japan Corporation

Click here to visit the website of Pegasystems Japan Corporation.